FAQ


What are the care instructions for the rugs?

The rugs can be machine washed on cold delicate mode. If you don't have this option, its best to hand wash them. Hang to dry. The rugs are woven, so you need to be careful when using it around sharp objects (pointy rings, car keys etc) so you don't pull any threads. Some people use them on the ground to brighten up their room, however please don't vacuum the rugs.

When will my order be shipped?

We aim to ship your order from our warehouse within 2 business days after your order has been placed.

To which countries do you ship?

We ship throughout the whole of Europe, click here to see a list of all the countries that we ship to.

If you live in USA, Canada, Australia or New Zealand and you want to order a Salty Aura rug please visit www.saltyaura.com

Please note that any custom's fees (such as duties and taxes) when ordering outside of the EU are the responsibility of the customer and will not be refunded by Salty Vibes. We encourage you to contact a local custom’s agent for more information.

Can i change my shipping adress?

If you ordered to the wrong address or want to change it please contact us as soon as possible on info@saltyvibes.eu or through the contact form

ONLY if your order has not been processed yet we can still change the address.

Is salty vibes owned by salty aura?

No, we are an independent company. We do work together with Salty Aura and are their only authorised reseller in Europe at the moment.

Where are the blankets made?

They are made in China by a company who has passed their fair work trade audits and has their BSCI certificate.

What are the rugs made from? what are you doing to be more environmentally conscious?

Most designs are made with a cotton and polyester blend. In 2020 Salty Aura is introducing 100% recycled cotton designs, and they want to phase out the polyester blended rugs. All our rugs are shipped to us loosely in cardboard boxes, saving thousands of plastic bags. They are then posted to you in 100% biodegradable compostable bags.

Do you have a question that is not listed here?

Please don't hesitate to contact us on info@saltyvibes.eu or fill out the contact form here. We will do our best to reply as soon as possible.