FAQ


When will my order be shipped?
We aim to ship your order from our warehouse within 2 days after the order has been placed.

 

I have chosen regular shipping but my track & trace number is not working, what do I do?
Sometimes you will be redirected to DHL e-commerce instead of DHL parcel. This is why your track & trace is not working most of the time. You can track your order here
If your track & trace number is still not working please contact us.

 

To which countries do you ship?
We ship throughout the whole of Europe, click here to see a list of all the countries that we ship to. 

If you live in USA, Canada, Australia or New Zealand and you want to order a Salty Aura rug please visit www.saltyaura.com 

 

Can I change my shipping address?
If you ordered to the wrong address or want to change it please contact us as soon as possible on info@saltyvibes.eu or through the contact form 

ONLY if your order has not been posted yet we can still change the address. 

 

Is this website owned by Salty Aura?
No, we are an independent company. We do work together with Salty Aura and are their only reseller in Europe at the moment.

 

Why are not all Salty Aura rugs available on Salty Vibes?
Salty Aura has only just expanded to Europe so we are building it up slowly. 

If you would like to order a Salty Aura rug that is not on this website yet please contact us at info@saltyvibes.eu or fill out the contact form here

 

What are  the rugs made from? What are you doing to be more environmentally conscious?

Most designs are made with a cotton and polyester blend. In 2020 Salty Aura is introducing 100% recycled cotton designs, and they want to phase out the polyester blended rugs. All our rugs are shipped to us loosely in cardboard boxes, saving thousands of plastic bags. They are then posted to you in 100% biodegradable compostable bags. 

Do you have a question that is not listed here?
Please don't hesitate to contact us on info@saltyvibes.eu or fill out the contact form here. We will do our best to reply as soon as possible.